Written Return & Refund Policy

  1. Returns & Refunds If you are not completely satisfied with your purchase from ATS Gear or have received a defective product, you may request a return and refund within [insert number of days] days from the date of delivery. Please contact us via [insert contact details] to begin the return process and obtain detailed instructions.

  2. Return Conditions To be eligible for return and refund, the product must be in the following conditions:

  • It must be in its original condition, with packaging intact and labels attached.
  • It must not show signs of damage, wear or misuse.
  • All original accessories and components must be included in the package.

  1. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the returned product has been confirmed as defective or damaged. We recommend using a traceable and insured shipping method to ensure that the return reaches us safely.

  2. Refund Process Once we have received and verified the returned product, we will process your refund within [insert number of days] business days. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.

  3. Defective or Damaged Products If you receive a defective or damaged product, please contact us immediately for assistance. For defective or damaged products, we will cover the return shipping costs and provide a full refund or replacement, your choice.

  4. Products Not Eligible for Returns Some products may not be eligible for returns for hygiene or safety reasons. These products will be clearly indicated in the product description on our website.

  5. Refund Policy Changes We reserve the right to change or update our Refund Policy at any time. Changes will be effective upon posting on our website.